Help Desk
Help Desk Is Simplified Now with ERPNext!
Enjoy the Help Desk Software
- Integrate your ERP with a help desk ticketing system for seamless support management
- Efficiently handle support requests and inquiries
- Keep your technicians or sales team informed throughout the process
- Experience the advantages of a 100% open-source, customizable, and affordable solution
Best Help Desk Software
Resolve customer issues promptly using Sigzen’s Help Desk ticket management system, which operates seamlessly across various communication channels.
Support Dashboard
- Utilize a user-friendly dashboard to manage service issues and support efficiently
- Gain real-time insights and actionable data to identify critical issues and best practices
- Keep track of all incoming customer requests and queries
- Maintain a comprehensive record of maintenance visits and issue clearances for improved service management
Omnichannel Interactions
- A customer support system that offers anytime, anywhere access with live desktop notifications
- Centralize all network and channel data into a single portal for streamlined management
- Easily convert customer emails into support tickets in your inbox for efficient handling
Ticket Assignment & Tracking
- Implement task assignment rules to minimize manual effort and improve efficiency
- Respond to tickets promptly and engage in effective communication with customers to build trust
- Send personalized emails in response to requests or complaints, enhancing customer satisfaction.
- Monitor support tickets with multiple assignees to effectively manage workload and handle open and closed tickets
Knowledge Base & Articles
- Facilitate easy access to solutions for your customers by providing a help desk with FAQs and articles
- Track and manage crucial technical issues, ensuring the support team promptly addresses them