Sigzen Technologies Pvt. Ltd.

Help Desk

Help Desk Is Simplified Now with ERPNext!

Enjoy the Help Desk Software

  • Integrate your ERP with a help desk ticketing system for seamless support management
  • Efficiently handle support requests and inquiries
  • Keep your technicians or sales team informed throughout the process
  • Experience the advantages of a 100% open-source, customizable, and affordable solution

Best Help Desk Software

Resolve customer issues promptly using Sigzen’s Help Desk ticket management system, which operates seamlessly across various communication channels.

Support Dashboard

  • Utilize a user-friendly dashboard to manage service issues and support efficiently
  • Gain real-time insights and actionable data to identify critical issues and best practices
  • Keep track of all incoming customer requests and queries
  • Maintain a comprehensive record of maintenance visits and issue clearances for improved service management

Omnichannel Interactions

  • A customer support system that offers anytime, anywhere access with live desktop notifications
  • Centralize all network and channel data into a single portal for streamlined management
  • Easily convert customer emails into support tickets in your inbox for efficient handling

Ticket Assignment & Tracking

  • Implement task assignment rules to minimize manual effort and improve efficiency
  • Respond to tickets promptly and engage in effective communication with customers to build trust
  • Send personalized emails in response to requests or complaints, enhancing customer satisfaction.
  • Monitor support tickets with multiple assignees to effectively manage workload and handle open and closed tickets

Knowledge Base & Articles

  • Facilitate easy access to solutions for your customers by providing a help desk with FAQs and articles
  • Track and manage crucial technical issues, ensuring the support team promptly addresses them